Returns

We want you to love your Nuffinz and believe that you shouldn't buy things you don't need or don't want to use. That's why we offer a return policy of up to 100 days after purchase. Items must be returned in their original condition. This means that returned items must not be worn, altered or damaged and must contain all original packaging and labels.

We cannot automatically offset one item against another, so direct exchange is unfortunately not possible. In the online shop you can see whether the item is still available in the right size or color. You can simply order it again straight away. Simply send the other item back to us.

If you received a faulty product from us, please write to us using the contact form below - preferably with a photo of the error or damage. Then we look for a pragmatic solution.

Otherwise, we ask you to return the product(s) - here's how:

Please print out the return form, fill it out completely and include it in your package.

German
English
French
Italian
Dutch

Then follow the steps below according to your country.

Please keep the payment receipt as this will serve as proof of return if your package is lost on the way to us.

AUSTRIA

Please send the package freight forwarded via Austrian Post to:
Parcel compartment MH Direct 1
(Nuffinz)
A - 6965 Wolfurt

(Please mention MH Direct at the post office so you can find the PO box!).

SWITZERLAND & PRINCIPALITY OF LIECHTENSTEIN

For returns from Switzerland and the Principality of Liechtenstein, write to hello@nuffinz.com and we will send you a return label by email.

GERMANY, BELGIUM, DENMARK, FINLAND, FRANCE, IRELAND, ITALY, CROATIA, LUXEMBOURG, NETHERLANDS, PORTUGAL, SWEDEN, SLOVAKIA, SPAIN, CZECH REPUBLIC, HUNGARY

1. Use the following links to create your personal return label:

GERMANY
Belgium
Denmark
Finland
France
Ireland
Italy
Croatia
Luxembourg
Netherlands
Portugal
Sweden
Slovakia
Spain
Czech Republic
Hungary

Enter your details in the online form and shortly afterwards you will receive an email with your return label. Please enter your customer or order number in the “Order number” field (you will find it on the order confirmation). Print out the label and stick it on the package (preferably in the original packaging to avoid damage in transit). Please use our free option and do not return your product on your own!

If you come from another country, please contact us and we will find an individual solution.


2. Send your package back with the return label (this is the only way you can return the product for free) and keep the payment receipt in a safe place. This serves as proof of return if your package is lost on the way to us.

Your package goes to:

nuffinz
c/o MH Direct
Bleicheweg 158
88131 Lindau
Germany

After receiving your return, we will refund you the purchase price within approximately 10 days.

You can find further information on this topic in our General Terms and Conditions (GTC).